FAQ

Service Centre

Mingkai machinery adheres to a dedicated, professional and responsible attitude to provide users with
sound pre-sales, in-sales and after-sales services.

Urgent quotation

  • +86 137 1572 5813
  • Kathy@autofoodpack.com

How to choose the machine model?

Provide suitable solutions according to the different product needs of each customer.
Contact Kathy, +86 137 1572 5813, email Kathy@autofoodpack.com, provide product type (granules, liquid, powder), product size, bag shape (roll film, pre-made bag), product weight (5g-5kg), we are Your recommended model

Pre sales service

Rigorous and sufficient pre-sales communication and guidance, and formulate appropriate solutions according to the different product needs of each customer.

On sale service

Installation Services are available with all new machine purchases.
We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.

After-sale service

Perfect after-sales service system, lifelong technical service guidance, 24-hour technical guidance and remote network guidance to solve your worries in real time.

Do you also offer the wrapping film?

Yes, we can offer you the plastic roll film, we have a long term cooperated supplier for roll film and the price is favorable.

If we have very special request for the production line,could you help me to do the design?

Experienced mechanical designer customized-design provided.

If we have samples of new products, can you help to analysis and design the machine?

Yes, Our technical department can help to analysis, design and test the new products you offered.